ORDERING

Ordering online: Place items in cart by clicking on the corresponding “Add To Cart” button. Each time you add an item you are taken to the shopping cart where items and totals are shown. You may delete items from the cart, change quantities or delete everything from your cart with the click of a button. Click the “Checkout” button when you are ready to complete your order. Fill out your mailing/shipping information and choose your shipping method. (Shipping charges will be shown on the next page.)
Click the “Submit” button. Choose your method of payment and click the “Submit” button.

Ordering by mail: Follow the “Ordering online” instructions above then choose the payment option “By Mail - Check/Money Order/Credit Card” and click the “Submit” button. You will then have a printable order form to fill out and send in with your payment. Payments made by check are subject to a 7-14 day hold time while the funds clear.

Ordering by phone: Follow online ordering instructions above then choose the “Phone In - Credit Card” option at checkout. The shopping cart will generate a printable receipt for you with an order number and will e-mail us a copy. Note your Invoice Number on the order generated. When you call, leave Your Order Number, Credit Card Number, Type of card, Expiration Date. Due to the nature of our business, our toll free line is a voice mail / fax line only: Toll Free: 877.509.1476 or 616.848.7102

SHIPPING

Shipping time: Nearly all non-catalog items are custom made per order. Orders are usually processed and shipped within 1-3 business days of order date . You will be notified of any delays. Catalog orders are usually processed and shipped within 3-5 days of the order date. You will receive an e-mail notification when your order ships.

Custom work will be quoted estimated shipping times along with pricing information.

Shipping methods: “Standard shipping” = USPS First Class Mail. Priority Mail, UPS Ground, 2nd Day Air, and Next Day Air are also available.

Some orders will default to “Standard” shipping while others may default to “Priority Mail” depending on the items ordered.

Non-US orders will default to “International Orders” which are shipped via First Class International Mail.

Delays in shipping via USPS are fairly common. While most orders are delivered within 5-7 business days, some may take longer. Please allow 10-15 business days before contacting us about your order not having arrived yet. If you MUST have your order sooner, choose Priority Mail, UPS Ground, 2nd Day Air or Next Day Air.

Tracking is only provided for UPS shipments.
You will receive tracking information via e-mail when your UPS order ships. Some Priority Mail orders may include Delivery Confirmation.

Shipping costs: Shipping costs are based on the
item(s) that you are ordering and your location. Place item(s) in cart and go through the checkout process to calculate your shipping costs. You can check shipping costs before entering your payment information, but you must enter in your shipping address information.

Overseas shipping costs are calculated the same way as above.

Please do not e-mail us asking what our shipping rates or costs are.
 

RETURNS

Returns, shortages, and errors notices must be made within 20 days of shipment date.

All returns must be pre-authorized and include an RMA number issued by StreamlineDesign.com
Returns without prior authorization or an RMA number will not be accepted.

Standard items may be returned for a refund minus a 15% restocking fee. Original shipping charges are not refundable. Return shipping charges are the responsibility of the customer. Returns for replacements or exchanges will be shipped at customer’s expense.

Orders filled incorrectly by StreamlineDesign.com will be replaced and shipped at no charge to the customer.

Vinyl that has been applied or attempted to have been installed will not be eligible for return, replacement, or refund even if the order was filled incorrectly.

No returns on custom orders. Errors by StreamlineDesign.com may be returned for replacement at no charge.

Catalog orders: See catalog price list for terms.

WARRANTY

Customer applied vinyl, where we have no control over the conditions, location and other aspects of the installation cannot be warranted. Problems will be handled on a case by case basis.

Our vinyl is warranted to be free of defects in workmanship for a period of five (5) years from the date of purchase on StreamlineDesign installs only.

We use only top of the line vinyl materials for our products. Our vinyl materials carry a 5-7 year outdoor life expectancy. (Except where noted).
See our FAQ section for more information.

Refunds or replacements will be at the sole discretion of StreamlineDesign.com Refunds may be pro-rated.